Move it the Rye Way
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Moving Company FAQs
How do I choose a mover?
Choosing a mover you can trust isn’t always easy. A few things you can do to help the process is to read a companies reviews on Google, see if they have a professional website, and give them a call!
When is the best time to move?
Anytime is the best time to move! Moving season is typically in the warmer months of the year and for this reason, it might be more difficult to pick the exact date you would like to move. Schedules are usually more open in the colder months.
What happens when a relocation specialist comes to my home?
During these times, we always recommend having windows open for proper ventilation when the specialist and the movers arrive at your residence. The relocation specialist will introduce himself and ask to visually inspect all of the furniture and items that you would like to be moved. He might ask if he can take pictures for references and inspect the best parking situation. After walking through the spaces, the relocation specialist might ask a few more questions and send you the estimate as soon as possible.
How do I get an estimate?
Estimates can be done in person with a relocation specialist or over the phone. We always recommend an in person estimate when traveling long distances, if there is reason to believe a big moving truck couldn’t reach your house, or if there is anything unusual that needs to be moved. Most moves are perfectly fine to just have an over the phone estimate.
What is the difference between a binding and a non-binding estimate?
Taken from the North Carolina Utilities Commision website:
“Non-Binding: A nonbinding written estimate shows the approximate charges for the services to be provided. At the time of delivery, the mover will expect payment for the actual charges. If the actual charges are greater than 110% of the charges shown on the written estimate plus any addendum to that written estimate, you may request to pay 110% of the charges at the time of delivery and the balance within 30 days. Payments received after 30 days may be subject to a finance charge of 1% per month. Of course, you can pay for the move in full at the time of delivery. Binding Guaranteed: A binding guaranteed written estimate is fully binding on both you and the mover. If any additional services are performed by the mover at your request, which are not covered in the written estimate, additional charges may apply and you will be expected to sign an Addendum to the written estimate acknowledging such changes. At the time of delivery, the mover will expect payment of the written estimate, plus any charges for additional services. If services covered in the written estimate are no longer required, a properly completed Addendum will acknowledge the removal of the charges for those services from the written estimate.
How is the cost of my shipment calculated?
Also taken from the NC Utilities Commision website:
MOVES OF 35 MILES OR LESS (HOURLY RATES): Moves of 35 miles or less are billed at hourly rates based upon the number of workers/vans and the time it takes to perform the move. The regulations define the maximum rates that movers may charge which allows movers and their customers to negotiate the rates to be used. The “clock” starts when the mover arrives at your home, and it stops when all the services at the destination have been completed. A charge may be assessed for traveling to your current home and from your new home. Time will be rounded up to the nearest quarter hour.
MOVES OF 36 MILES OR MORE (WEIGHT/DISTANCE RATES): Moves greater than 35 miles are billed based on the weight of the shipment and the distance between origin and destination. That distance is calculated using the current, official map issued by the NC Department of Transportation or, in some instances, special Commission-approved mileage software. Any other online mapping services or odometer readings may not be used by movers for determining distance, although they may be used for directions.
How should I pay and what are the payment methods?
Payment is due upon completion of the job. We can accept all major debit/credit cards through our Square system and can always accept cash.
Do all shipments have to be weighed?
Not all shipments have to be weighed. The majority of moves are less than 35 miles and are charged based on the time spent. Whenever we perform a move farther than 35 miles and/or if our customer selects “full value valuation” we must stop and weigh the truck if there is a scale in route. Otherwise, the NC Utilities Commision gives us a calculation to determine the weight of the shipment.
Should I tip the mover? How much should I tip the mover?
Tips are always appreciated but never expected! If you would like to tip your movers, any amount is greatly appreciated.
Do I need to empty out my filing cabinets when I move?
No need to remove paperwork and documents from your filing cabinets. We have the proper equipment to move them as-is. Weight is not an issue for us but it might be for the piece of furniture. Discretion is advised.
Can I leave clothing in my dresser drawers when I move?
Absolutely! I always suggest to remove liquids, breakables, and small/loose items from drawers. Once again, the weight is not an issue with us! The biggest issue with leaving clothing in dresser drawers is to not have it loaded to the point where the weight could jeopardize the structural integrity of the piece itself.
Are there any items that you cannot move?
There are only two types of things we cannot move: paint and anything that goes “boom!”. Examples of “boom” items would be propane tanks, fire extinguishers, gasoline, and oxygen tanks.
Can the movers arrange the furniture to my liking in my new home?
Absolutely! At the end of every job we ask our customers if they would like to walk through the spaces and make sure that everything is exactly where they would like it to be.
Can the movers transport my pets?
Although we love pets, and I’m sure we could keep them safe as we do with everything we move, our movers cannot place any pets in a Rye Moving & Packing company vehicle.
What Clients Say?
Gayle Hanley
January 22, 2024
We would highly recommend Rye Moving & Packing. Logan Rye is very professional and caring person. His crew of 4 moved us with special care and consideration of our personal belongings. All of our belongings were unpacked and delivered in tact. They were on time, very polite and efficient. We give Rye Moving 5 stars.
David Floyd
January 15, 2024
Logan and his crew did a great job! Although mine was a short move, they wrapped furniture and took great care with my belongings. They started at the right time and finished ahead of schedule. I highly recommend them.
Kristiana Whisnant
January 14, 2024
Logan and his team helped us with a small move this past summer and we were beyond impressed with the professionalism, care, and efficiency of the team. We were moving several high quality pieces, some were antiques, and Logan/team handled everything so carefully, as though they were their own belongings.
Logan himself is a gem, the kindest of guys. All the reviews I read before booking were accurate. I can easily recommend Rye Moving & Packing without any reservations.
Leslie G
September 5, 2023
Logan was so kind, so easy to work with and went above and beyond in ever way possible. I am 70 yrs old and moved more than 15 times in my life time and have never had as wonderful an experience as I had with Rye Moving. Don't use anyone other than Logan. You won't be sorry!!
Nicholas Osevala
August 5, 2023
Logan and his team were exceptional. Professional and efficient, they accomplished our move in just a few hours and took great care of all of our belongings. Would highly recommend to anyone moving in the Asheville area.
Yasmin Teter
August 4, 2023
This company did a fantastic job. I cannot say enough good about Logan and his team. They were so kind and patient as well as very efficient. They did an amazing job and.were so accommodating and helpful. Every step along the way Logan would check in to be sure it was the way I wanted. He never got frustrated or upset if I asked to change something here and there. The pricing was great too.
Jake
June 21, 2023
These guys were so professional! I’ve moved many times, and trust me, I’ve had bad experiences, but these guys were great! Every one of them were very polite and made sure to ask where I wanted things so I wouldn’t have to move them on my own later. The owner, Logan, is extremely nice, and went above and beyond. He was very communicative and honest. After so many moving experiences in my life, these guys were top notch and by far the best I’ve ever seen.
Mark Smith
June 7, 2023
Logan Rye and his team at Rye Moving were wonderful to work with. I would definitely use them again the next time I need assistance as they were extremely professional, friendly, and a joy to work with. I had a hot tub I needed to get up on high deck. He helped figure out the most effective way to do this, was careful not to cause any damage to the house or deck, and were delightful to work with. I will definitely recommend them to friends and family.
stephanie carpenter
April 24, 2023
Best movers! All the guys were so nice and professional and handled each piece of furniture and box with much care. Logan the owner is professional, nice and really works with your schedule and needs. I highly recommend these movers. This was an out-of-state move and I never worried knowing my stuff was in great hands!!!
Shane Mangus
November 30, 2022
Logan and his crew helped me and my family move across town earlier this week, and we couldn't be happier with the service Rye Moving provided. The quote Logan gave me was accurate and very competitive compared to other local moving companies. He and his team arrived when scheduled, they were courteous, and made the whole process very easy. We will be using them again for our future moving needs.
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Certifications:
NCUC C-2931
USDOT# 3308158
Fully Licensed and Insured
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